Our return & Refund policy does not include refunds or returns. Once a purchase is made, it is considered final and cannot be returned for a refund. We encourage customers to carefully review their purchases and ask any questions they may have before completing the transaction to ensure satisfaction with their order. If there are any issues with the product or if it arrives damaged, please contact our customer service team, and we will work with you to address the situation and find a suitable resolution.
Our replacement policy allows for the exchange of a product under certain conditions. If you receive a damaged or defective item or the Wrong size of product you may be eligible for a replacement. Please follow these steps to initiate a replacement:
- Contact our customer service team within 06-07 days of receiving the product and provide them with the details of the issue, including any relevant photographs or evidence.
- Our customer service team will assess your request and guide you through the replacement and exchange process. They may ask for additional information or documentation to support your claim.
- If your request is approved, we will provide instructions for returning the damaged or defective item. Please ensure that the product is in its original packaging and includes all accessories, tags, and labels.
- Please note that if you have a request for a replacement process the charge for the replacement of the courier will be charged to the customer.
- Once we receive the returned item, our team will inspect it to verify the damage or defect. If it meets the necessary criteria, we will proceed with the replacement process.
- The replacement product will be dispatched to you as soon as possible, depending on availability. We will provide you with the tracking details for your reference.
Please note that our replacement policy applies only to damaged or defective items and is subject to certain terms and conditions. It does not cover issues arising from misuse, improper handling, or normal wear and tear. Additionally, the availability of a replacement product may depend on stock availability.
We strive to provide a satisfactory resolution for any issues encountered with our products. If you have any further questions or concerns about our replacement policy, please feel free to contact our customer service team for assistance.
Note: If you got the wrong product or a damaged product. you can exchange only within 7 days of product purchase. (Make a video of the wrong product and damage). We will only accept that product.
To start a exchange you can contact us at support@vootbuy.in If your return is accepted, You need to send the parcel to our address. Items returned for Exchange to us without first requesting a return will not be accepted.
You can always contact us for any return and exchange questions at: support@vootbuy.in/ contact Us:8200861068
PRODUCT RETURN AND REPLACEMENT NOT ACCEPTED UNDER FOLLOWING RULES:-
- Product is washed/damaged/worn
- Part of the missing delivered full product
- Products must be in their original condition
- Products which were sold as combos/sets, are not eligible for return/replacement as individual items
- If, according to your opinion you don't like the product, this return reason is not acceptable
- Replacements will be made basis of the availability of that product on the website
- In case of damage from your side, this product is non-refundable
Exchanges
No Reverse pickup facility is available and only exchanges are done by us.
If you have any further questions, please e-mail us at support@vootbuy.in