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WHERE ALL DO WE DELIVER?

We deliver to all and any postal address around the India. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.

No deliveries are made on Saturdays and Sundays in most cities as they follow a 5 day work culture. Some times we can try to organise deliveries on Saturdays also on some extra cost on case to case basis.

Further, deliveries are generally made during normal working hours of courier companies and these vary from state.

Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.

TRANSIT TIMES

If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

TRANSIT RISK

We ships all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But we will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.

SHIPMENT AND TRACKING DETAILS

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. Tracking numbers for orders shipped might take 24-48 business hours to become active on the courier websites.

ADDRESS CHANGE REQUESTS

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may Email us your alteration request and the needful will be done.

MULTIPLE ADDRESS ORDER

Currently this option is not available. However, if you want to send the product to different addresses, you can place multiple orders.

INCORRECT OR INCOMPLETE ADDRESS

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not us. Please make sure your shipping address is correct.

In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

PACKING METHOD

All products are first polythene packed with wrapped bubbles polythene, then put in corrugated box. All orders are shipped by Ist Class Air courier services and home delivered within approximately 5-7 working days after dispatch of the shipment.

TIME TO SHIP

For each item we have mentioned time to ship along with the item image. These are only indicative and approximate values, and items can be shipped earlier or later on case to case basis depending on availability of item and other factors.

It is advisable to Email us with the item codes to get more accurate time to ship estimate.

We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on maximum, within 7-9 business days of placing the order.

AND IN CASE THERE IS A DELAY IN SHIPPING?

The “Availability” as mentioned on our website against each item is an approximate count of days it would take to dispatch the order from our warehouse.

If, for any reason, there is going to be a delay in shipping because an item is ‘Out of Stock’ or if there is an unusual delay in filling an order, we will notify you by e-mail. We may also choose to deliver your order in multiple consignments (for multiple item orders with differing “Availability”). In some cases, we would offer to refund you for unfulfilled part of the order in case of our inability to resolve the order within a reasonable period of time.

At times, due to situations beyond our control, delays may occur. Refund, Returns, Replacement & Exchange would not be entertained in case of such scenarios. However, benefits such as Store Credit would be provided on a case-to-case basis. These can be used for future shopping on the site.

BILLING ADDRESS AND SHIPPING ADDRESS

Billing Address is the address where a customer gets his bills from the credit card company. It is not required, if you have selected Cash On Delivery payment method. Shipping address is the address where the customer wants to receive their shipment.

WHAT HAPPENS IF MY ORDER IS LOST IN TRANSIT?

If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please visit our Help Desk section or you can Email Us. 

CANCEL & RETURN EXCHANGE POLICY

Our return policy does not include refunds or returns. Once a purchase is made, it is considered final and cannot be returned for a refund. We encourage customers to carefully review their purchases and ask any questions they may have before completing the transaction to ensure satisfaction with their order. If there are any issues with the product or if it arrives damaged, please contact our customer service team, and we will work with you to address the situation and find a suitable resolution.

Our replacement policy allows for the exchange of a product under certain conditions. If you receive a damaged or defective item, you may be eligible for a replacement. Please follow these steps to initiate a replacement:

1. Contact our customer service team within 06-07 days of receiving the product and provide them with the details of the issue, including any relevant photographs or evidence.
2. Our customer service team will assess your request and guide you through the replacement  and exchange process. They may ask for additional information or documentation to support your claim.
3. If your request is approved, we will provide instructions for returning the damaged or defective item. Please ensure that the product is in its original packaging and includes all accessories, tags, and labels.
4. Please note that if you have request for replacement process the charge for replacement  of courier will be charged from customer.
5. Once we receive the returned item, our team will inspect it to verify the damage or defect. If it meets the necessary criteria, we will proceed with the replacement process.
6. The replacement product will be dispatched to you as soon as possible, depending on availability. We will provide you with the tracking details for your reference.

Please note that our replacement policy applies only to damaged or defective items and is subject to certain terms and conditions. It does not cover issues arising from misuse, improper handling, or normal wear and tear. Additionally, the availability of a replacement product may depend on stock availability.

We strive to provide a satisfactory resolution for any issues encountered with our products. If you have any further questions or concerns about our replacement policy, please feel free to contact our customer service team for assistance.

Note: If you got wrong product or damage product. you can exchange only within 7 days of product purchase. (Make video of wrong product and damage). We will only accepted that product.

PRODUCT RETURN  AND REPLACEMENT NOT ACCEPT UNDER FOLLOWING RULES :-

• Product is washed/damaged/worn
• Part of missing delivered full product 
• Products must be in their original condition
• Products which were sold as combos/sets, are not eligible for return/replacement as individual items
• If, according to your opinion you don't like the product, this return reason is not acceptable
• Replacements will be made basis availability of that product on the website
• In case of damaged from your side, this product is non-refundable

Exchanges
No Revrse pickup facility available and only exchange done by us.

If you have any further questions, please e-mail us at support@vootbuy.in